When you read the title of this post, whom did you think of? Did one client’s name jump to the center of your thoughts?
We all have clients along the way that simply come in, and attempt to control the entire show. They want extras in your packages. They want more time than you offer. They want special attention.
Especially in this economic climate, it’s easy to bring on a client, even if there are warning signs up front they may be difficult. But who can turn down hundreds or even thousands of dollars?
Yet I’ll bet if I ask you after you’ve worked with that same client for a while if it was worth it, your answer would be a very big NO.
So how do you set the stage up front and avoid these clients? How do you deal with someone who ends up eating way too much of your time?
1. Remember your business.
You have packages in place because they meet your requirements for keeping your business profitable. You have your business set up to do the things you love to do. You are the professional, and know what’s best for your clients, what works and what doesn’t. If someone asks for a minor change, its one thing. But if they start making major changes, and asking for things that really impact the way you do business, remember your business comes first. Simply tell them your business is set up to offer the very best for your clients. Outside of minor changes, you simply can’t make the changes she’s asking for.
