Fundamental to the success of your photography business is the concept of the sales funnel. The sales funnel is key in defining the strategies needed to find prospects and turn them into clients over time. It also defines an effective referral program that keeps people coming in at all levels of your business.
Basic Sales Funnel Structure
When you are building your marketing and sales strategies, your ultimate goal is to bring in paying customers. Yet in order to do so, you have various steps in order to accomplish your goal.
The sales funnel begins by capturing the attention of prospects out in the marketplace looking for what you have to offer. Some are intrigued and want to learn more. Some are just starting the process and have no expectations. Some are ready to book and become clients. And a little of everything in between. The purpose of the sales funnel is to allow a prospect to “drop” in at whatever level they are currently at and provide them with what they need to go to the next step.
By the end of the process the funnel has successfully captured the ultra-responsive customers who have purchased from you again and again, love what you do, and enjoy sending you other clients as well. This is where great businesses make the majority of their profits – they find raving customers that love what they do and are willing to promote you to everyone they know.
Let me show you how it works.
The Sales Funnel
If you’ve been online for awhile, or even studied marketing, you have probably heard of the sales funnel. It has a variety of ways of looking at it, depending on your industry and how you wish to attract clients.
When we first started our business, we knew we had to reach out to clients in a variety of methods. With wedding photography, very few brides and grooms think about wedding photography until the moment they become engaged; then they are thrown head first into a whirlwind of planning.
The top of the funnel isn’t meant to sell to a prospective couple; instead its meant to educate them. Websites are the perfect marketing tool because you can provide as much content as you can and leave it up to the couple to decide how much they need. Some will spend 10 minutes going through 10 pages; some will spend 10 hours going through hundreds of pages.
While photographs are great – you are a photographer, what else would a prospective client want to see – remember they are in it for the education as well. A prospective wedding client has never planned a wedding before. They might not be thinking about sunset times for their 7pm wedding in October – and how you really can’t capture detail when the ceremony is outside in the dark. That’s a perfect thing to educate them on.
Or how long it truly takes to photograph formals. If they have large families and want a lot of groupings, it will take far longer than if they rely solely on photojournalism to capture the moments. [Read more…]
