I was out to dinner with a good friend last week. We met at 7 pm, sat and talked awhile, then ordered dinner and talked awhile longer. Then her phone rang and she answered it, spending over 5 minutes talking with a client.

I had a 7:30 breakfast meeting with another business owner and a client we are both mutually working for, discussing all aspects of the product. Twice during the meeting this business owner and client both answered business related phone calls as they came in.

In both of these cases, our meetings were before and after normal business hours. Yet as a business owner, they all have been sucked into the belief they must be available at all times for their clients.

Your clients do what you teach them is acceptable – read more>>

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