Have you ever entered a site and you can’t hit the back button fast enough? Something about the page is an instant turnoff, and you back out or get out of the browser window as fast as possible.
I did that this morning when I entered a new page from an email I received. And it got me to thinking about all the reasons a site doesn’t work. And by understanding what doesn’t work, you can reassess your own site, and determine what you can do to make it work – to make it more attractive to the people that are coming there for the very first time.
1. Autosound. This is what got me this morning. I entered a page and started looking around, and a voice started to talk with music in the background. The only problem was I couldn’t find where it was coming from – no audio or video button was noticeable on the page, so I had no way of turning it off. I backed out of the page as fast as I could. I work from a home office, so sound doesn’t really matter. But imagine if I would have been in a busy office. That sound – whether its voice of music – would have made me hit “delete” even faster.
2. Popups. Popups are a dying breed, but they are still around and visible on some sites. I don’t mind an occasional popup asking me to sign up for a free report – once. What really bugs me (and a lot of other people too) is when the popup appears again and again, every time I click to a new page. I get it – you want me to sign up. But that’s not a way to motivate me to the next step.
3. Slow load times. Everyone online has what I call online-ADD. If something doesn’t happen FAST, we move away. We won’t wait 15 seconds for a photograph to load – it’s either there now or I move on. If you load more than thumbnails, or have a slow server, you risk losing your best customers.
4. No purpose. What do you want people to do when they visit your site? That should be obvious from every page on your site. Don’t make a potential customer search for your contact information, block them from sending you an email, or making it difficult to find what city you work in. Think of your ultimate goal, and make every page lead directly to that conclusion.