Have you ever been working with a clients files, and had a sinking feeling in your 
stomach? Maybe you were having a bad day, and the quality just isn’t there. Or maybe you had the wrong settings, and there’s no way you can recover the image and make it acceptable.
Whatever happened, what do you do? How can you make it up to the client? Consider these 8 strategies.
1. Admit your mistake. Sometimes hiding it is the worst thing you can do. Instead admit it up front, and continue on from there.
2. Ask what the client wants in return. I’ll admit it, once we made a pretty major mistake on a wedding early on. We messed up the entire cake/toast section, and didn’t have one image to place in the album. I was ready to give the client a ton. But instead we asked what she wanted. She simply chose a few pictures her guests had taken and we placed them in the album. She was happy. I was happy. And I learned to ask what they want before I impose my thoughts.
